EMC Customer Service: Our Hall Of Fame Achievements

first_imgWhy This MattersTSIA’s STAR Awards are recognized as one of the highest honors in the technology services industry. Winning these awards brings me much joy, as it reinforces EMC’s position as one of the market leaders in customer service – providing a proactive, predictive support experience that helps customers achieve their targeted business outcomes.Our Winning ApproachEMC Global Services has a three-pronged approach that has yielded us much success through the years. Without giving away all of the ingredients in our special sauce, here’s the approach we take:We Ask, Customers Respond, We ListenEMC uses several listening channels to develop a 360¡ view of our customers’ perceptions and experiences across their journey of buying, deploying, and operating EMC products, solutions and services. When we ask, we truly want to hear how we can improve. It’s not about a survey score; it’s about the success of our customers — our number one priority. Our commitment to a customer-first approach permeates every level and aspect of EMC – a tradition that has been in place for more than 30 years.We Drink Our Own Kool-Aid® For example, we use the EMC Federation Business Data Lake to gain insights into how our customers are using our products – insights that help us make informed business decisions and provide customers a proactive support experience that helps them identify issues before they ever impact their IT operations.We Enhance Our Products’ ServiceabilityOur engineering teams are constantly asking themselves how we can make our products even easier to self-maintain. For example, by designing and empowering our customers to self-install Customer Replaceable Units (CRUs), our field service personnel can focus on being even more proactive in helping customers optimize the performance of their EMC technology.(From left to right: Phil Lora, Frank Coleman, Kim Garbarino, Mary Cay Kosten, Ruya Atac-Barrett, Carolyn Muise, Shawn Murphy, Santiago Perez-Kolk)I’m thrilled to congratulate EMC’s entire services team for a job well done. And while I’m incredibly proud of our work and the recognition that we’ve received, I’m even more proud knowing that we won’t rest on our laurels and will continue to look for ways to improve and provide the best customer experience possible. By recently winning two STAR Awards from the Technology Services Industry Association (TSIA), EMC earned a 5th TSIA Hall of Fame Lifetime Achievement Award, only the second company to achieve this level in TSIA’s history.The TSIA defines service excellence with a litany of specific criteria and for an organization as large as EMC, it’s no easy feat to maintain these standards year-to-year. We’d like to believe that only through the dedication, smarts and talent of our people and the close, honest relationships we enjoy with our customers that we are able to achieve these standards consistently.For 2015, EMC won for:Best Practices in the Delivery of Field Service: EMC was recognized as the company that has most clearly and effectively delivered breakthrough results and established best practices in the improvement of customer, employee, and/or financial performance metrics within field services. Innovation in Leveraging Analytics for Service Excellence: EMC was recognized for demonstrating it has best leveraged analytics to improve operational performance, service levels or the customer experience.last_img read more

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Nuclear Industry Report: As Reactor Growth Slows, Solar and Wind Rise

first_img FacebookTwitterLinkedInEmailPrint分享PV Magazine:As renewable energy auctions continued to achieve record low prices at or around $30/MWh in Chile, Mexico, Morocco, the UAE and the U.S., the investment flow in the global energy arena has shifted away from nuclear power, resulting in only three nuclear reactors starting construction in 2016.Global nuclear power generation went up by 1.4% in 2016, due to a 23% increase in China, although the share of nuclear energy in electricity generation stagnated at 10.5% (–0.2%), reads the World Nuclear Industry Status Report (WNISR) in an overview of the nuclear power plant data.In terms of worldwide nuclear deployment, the report identifies the “big five” generating countries by rank – the U.S., France, China, Russia, and South Korea – which generated 70% of the world’s nuclear electricity in 2016. And while the U.S. and France accounted for 48% of global nuclear generation, China moved up one place in the rankings.Painting the picture of nuclear’s lackluster performance in 2016, the report shows that the number of new projects worldwide has dropped to a decade low in the wake of the 2011 Fukushima disaster and also due to rising costs, with only three new plants breaking ground in 2016: two in China and one in Pakistan (built by a Chinese company), totaling 3 GW capacity.From a high of 15 in 2010, the number of construction starts of nuclear reactors worldwide dropped to 10 in 2013, eight in 2015, three in 2016, and just one in India in the first half of 2017, show the WNISR findings. Meanwhile, playing the leading role in the worldwide nuclear deployment, China has slowed down its hectic activity from 10 in 2010 to six in 2015 and just two construction starts last year.Ten reactors started up in 2016, of which one-half were in China. Two reactors were connected to the grid in the first half of 2017—one in China, one in Pakistan (by a Chinese company)—the first units to start up in the world whose construction started after the Fukushima disaster began, reads the report.Providing extensive information on operation, production and construction, the reports notes that Russia and the U.S. shut down reactors in 2016, while Sweden and South Korea both closed their oldest units in the first half of 2017, adding that the change of political leadership, such as the one in South Korea, where the new president has already closed one plant and suspended the construction of two more, may bring sweeping changes for the nuclear sector.Thirteen countries are building new reactors, which is one less than in 2015, the report finds, showing that there are 37 reactor constructions behind schedule, of which 19 reported further delays over the past year. In China alone, out of 20 units under construction, 11 are behind schedule.Citing the findings of the REN21 report released earlier this year, WNISR notes that a total of 161 GW of renewable capacity was added in 2016, which is the largest increase ever, with a record growth of solar PV reaching 75 GW, compared to 9 GW for nuclear.The groundbreaking record-low prices for renewables are expected to diminish the share of nuclear even further in the coming years, the report finds, adding that for solar, a learning curve is estimated at up to 24.3% per doubling of cumulative production, with real prices plummeting by 90% since 2009 alone.More: Renewables trouncing nuclear, report shows Nuclear Industry Report: As Reactor Growth Slows, Solar and Wind Riselast_img read more

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Tommy La Stella injury update: Angels All-Star has broken leg after ball to shin

first_img Autopsy set for Angels pitcher Tyler Skaggs; Rangers-Angels game to be played Tuesday In the meantime, the Angles have recalled Matt Thaiss to be his replacement.Angels outfielder Brian Goodwin also left Tuesday’s game after being hit by a pitch on his right wrist. He underwent a CT scan Wednesday, which revealed a contusion on his wrist.Additionally, Brian Goodwin underwent a CT scan earlier today that confirmed the initial diagnosis of a right wrist contusion. Additional information will be provided as appropriate.— Angels PR (@LAAngelsPR) July 3, 2019The Rangers host the Angels again Wednesday at 8:05 p.m. ET before closing out the series Thursday. MEDICAL UPDATE:Tommy La Stella underwent a CT scan earlier today that revealed a right tibia fracture. A typical return to play timetable for this injury is 8-10 weeks.— Angels PR (@LAAngelsPR) July 3, 2019La Stella fouled a ball off his right shin in the sixth inning of Tuesday’s 9-4 win against the Rangers and had to be helped off the field.The 30-year-old is hitting .300 with 16 home runs and 44 RBIs this season. He was 0-for-3 before getting hurt Tuesday. Related News La Stella has been selected for the All-Star Game for the first time in his six major league seasons, but he will be replaced on the Roster.center_img Tommy La Stella will be sidelined for at least two months.The Angels infielder underwent a CT scan Wednesday, which revealed a broken right leg. He will be out for 8-10 weeks, according to the team. White Sox admit it was ‘poor form’ to include Emmett Till as ‘famous’ Chicagoanlast_img read more

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