Union President writes open letter to speakers

first_img[mm-hide-text]%%IMG_ORIGINAL%%9802%%[/mm-hide-text] Union President Ben Sullivan has sent an open letter to this term’s speakers encouraging them to appear at their agreed events. In the letter addressed to General Petreaus and Paloma Faith amongst others, Sullivan said, “The Union was founded on the principles of free speech and debate. This core belief in the opportunity for everyone to put forward their point of view still represents the ultimate purpose of the institution. This overarching principle remains more important than any individual speaker, any debate, and any President.” Sullivan pointed out, “Acting upon legal advice, I am not yet able to give my side of the story. As such I currently do not even have the ability to defend myself from these allegations which I deny”He continued, “Under British law, a person is innocent until proven guilty. This principle governs British society and for the President of the Union to subvert it would be to act against everything the institution stands for. If there is one place where an allegation must be treated as just an allegation, then it is in this Society.”In reference to this Thursday’s no-confidence motion, which was proposed by over 30 Union members and will be debated in front of the House, Sullivan said, “I feel the calls for my resignation are premature”. However, he did state, “Should the situation change I will of course review my position” The letter comes after an open letter from OUSU Vice President for Women Sarah Pine and Helena Dollimore, which called on this term’s speakers to consider withdraw from planned Union events. Human rights activist and nobel Prize-winner Tawakkol Karman subsequently announced on Channel 4 that she was pulling out of the Union’s term card.In turn, A.C. Grayling wrote an open letter to Pine defending his decision to speak on 22nd May, stating “I simply cannot, in all conscience, allow myself to act only on the basis of allegations and suspicions, or of conviction by the kangaroo court of opinion, or trial by the press.” last_img read more

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EMC Customer Service: Our Hall Of Fame Achievements

first_imgWhy This MattersTSIA’s STAR Awards are recognized as one of the highest honors in the technology services industry. Winning these awards brings me much joy, as it reinforces EMC’s position as one of the market leaders in customer service – providing a proactive, predictive support experience that helps customers achieve their targeted business outcomes.Our Winning ApproachEMC Global Services has a three-pronged approach that has yielded us much success through the years. Without giving away all of the ingredients in our special sauce, here’s the approach we take:We Ask, Customers Respond, We ListenEMC uses several listening channels to develop a 360¡ view of our customers’ perceptions and experiences across their journey of buying, deploying, and operating EMC products, solutions and services. When we ask, we truly want to hear how we can improve. It’s not about a survey score; it’s about the success of our customers — our number one priority. Our commitment to a customer-first approach permeates every level and aspect of EMC – a tradition that has been in place for more than 30 years.We Drink Our Own Kool-Aid® For example, we use the EMC Federation Business Data Lake to gain insights into how our customers are using our products – insights that help us make informed business decisions and provide customers a proactive support experience that helps them identify issues before they ever impact their IT operations.We Enhance Our Products’ ServiceabilityOur engineering teams are constantly asking themselves how we can make our products even easier to self-maintain. For example, by designing and empowering our customers to self-install Customer Replaceable Units (CRUs), our field service personnel can focus on being even more proactive in helping customers optimize the performance of their EMC technology.(From left to right: Phil Lora, Frank Coleman, Kim Garbarino, Mary Cay Kosten, Ruya Atac-Barrett, Carolyn Muise, Shawn Murphy, Santiago Perez-Kolk)I’m thrilled to congratulate EMC’s entire services team for a job well done. And while I’m incredibly proud of our work and the recognition that we’ve received, I’m even more proud knowing that we won’t rest on our laurels and will continue to look for ways to improve and provide the best customer experience possible. By recently winning two STAR Awards from the Technology Services Industry Association (TSIA), EMC earned a 5th TSIA Hall of Fame Lifetime Achievement Award, only the second company to achieve this level in TSIA’s history.The TSIA defines service excellence with a litany of specific criteria and for an organization as large as EMC, it’s no easy feat to maintain these standards year-to-year. We’d like to believe that only through the dedication, smarts and talent of our people and the close, honest relationships we enjoy with our customers that we are able to achieve these standards consistently.For 2015, EMC won for:Best Practices in the Delivery of Field Service: EMC was recognized as the company that has most clearly and effectively delivered breakthrough results and established best practices in the improvement of customer, employee, and/or financial performance metrics within field services. Innovation in Leveraging Analytics for Service Excellence: EMC was recognized for demonstrating it has best leveraged analytics to improve operational performance, service levels or the customer experience.last_img read more

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